Founding Membership Terms

Founding cards are sold by Surfbase Sport Clubs & Facilities Management L.L.C (سيرفبيس لادارة الاندية والمنشات الرياضية وتشغيلها ش.ذ.م.م), a limited liability company (single owner) licensed by the Dubai Department of Economy and Tourism (DET) under commercial licence no. 1236822, commercial register no. 2081501, registered address Unit CN-01 (Shop 01), Cityland Mall, Wadi Al Safa 4, Dubai, United Arab Emirates, VAT TRN 104707257200003 ("Surfbase", "we", "us").

The club: Surfbase Dubai, Cityland Mall, Dubai, United Arab Emirates. Contact: club@surfbase.com.

Your contract with us is made of: these Founding Membership Terms, the Surfbase Terms of Use, the club rules and the safety waiver you sign before your first session. If they conflict, these Founding Membership Terms apply.

These terms are available in Arabic and English. If the two versions differ, the Arabic version prevails.

We will send you a copy of these terms and a tax invoice by email when your payment is confirmed. You can also see them at any time in the app.

A Founding card is a prepaid membership of the Surfbase Dubai club. It gives you wave sessions and the founding benefits described below.

It is not an investment. It does not give you shares, a share of profits, interest, voting rights or any other right in Surfbase or any related company. Buying a card does not give you any priority or advantage if you later wish to invest, and investing does not change your membership.

• Founding 20 — AED 7,400: 20 wave sessions in each membership year. Seats 21–100.
• Founding 50 — AED 17,100: 50 wave sessions in each membership year. Seats 21–100.
• Founding Lifetime — AED 99,000, one payment: 50 wave sessions in each membership year for as long as the club operates (see section 12). Only 20 cards, seats 1–20, sold only before opening.

All prices are in UAE dirhams and include 5% VAT. There are no instalments and no hidden fees.

For comparison: the planned price of a single wave session after opening is AED 570. This is our planned price, not a price that has been charged before. Founding 20 works out at AED 370 per session and Founding 50 at AED 342 per session.

Founding 20 and Founding 50 prices apply to cards 21–100. From card 101 the price goes up (Founding 50 AED 18,500, Founding 20 AED 8,000) and continues to rise in steps until opening. The price you pay is fixed at the moment of payment.

Seat numbers are given in the order in which payments are confirmed. Your seat number is yours for as long as you hold the card.

You must be 18 or older to buy a card. A card is personal: it is used by the person named on it. A parent or guardian may buy a card for a child under 18; the child surfs under the club rules for minors.

You buy through the Surfbase app or website with an account in your name. Payment is processed by our payment provider (Stripe); we never see or store your full card number.

The contract is made when we confirm your payment by email. If we cannot accept an order (for example, because all cards of that type are sold), we will not take payment, or we will refund it in full.

From the day you buy until opening, you have your numbered seat, access to the members' app, invitations to members' events at the club, and priority access to booking when the wave opens.

We plan to open the first wave pool on 30 April 2027 (the "Target Opening Date"). We will keep you updated in the app and by email. If the Target Opening Date changes, we will tell you in writing.

The "Opening Date" is the first day on which Founding members can book and surf wave sessions in the first wave pool at Surfbase Dubai.

Surfbase Dubai opens in phases. Surfbase Café and the surf shop are already open. The first wave pool opens on the Opening Date. Further wave pools and facilities, including the bathhouse, open in later phases. A Founding card gives wave sessions from the Opening Date; facilities of later phases open when they are ready, and their timing does not change your membership year or give a right to a refund.

For every full month between the Target Opening Date and the Opening Date, your first membership year is extended by one month, free of charge.

If the Opening Date has not happened by 31 March 2028, you are entitled to a full refund of the price you paid. You may instead choose to keep your card. Refunds are paid within 45 days of your written request, to the payment method you used.

Your first membership year starts on the Opening Date, not on the day you buy. Each membership year lasts 12 months.

A wave session is one booked session in a wave pool, of the length and format described in the club's session guide at opening. Sessions are booked in the app and depend on availability, your level (the Surfbase skill map), safety rules and the club rules.

Sessions are for each membership year. Unused sessions do not carry over to the next year and cannot be exchanged for money.

Booked sessions cancelled less than 24 hours in advance, or missed, count as used.

Memberships cannot be frozen or paused. The club may, at its sole discretion, grant a medical freeze on a doctor's certificate; a freeze fee may apply.

The club sets and may change the schedule, opening hours, session formats and the club rules.

• Your number, forever: a numbered founding seat that stays yours while you hold the card.
• Renewal price locked (Founding 20 and Founding 50): if you renew without a break, your yearly renewal price stays equal to the standard price of the same membership in the opening year.
• First on the wave: a priority booking window before booking opens to other members, from the Opening Date.
• Plus one: 4 guest visits per membership year — a guest surfs with you at the guest rate shown in the app. Unused guest visits do not carry over.

How each benefit works is set out in the app and the club rules.

You may transfer your card once, to another adult, through the club, subject to the transfer fee in the club price list. The new holder must accept these terms. The seat number, the remaining sessions of the current membership year and the founding benefits pass to the new holder. Selling a card on to someone else is between you and them; we do not take part in the price.

All payments are final. Founding cards are non-refundable and cannot be cancelled, exchanged or converted into cash or credit. You confirm this at checkout.

The only exceptions are:

• the club has not opened by 31 March 2028 (section 7);
• we cannot provide the wave sessions as described — for example, the club does not open at Cityland Mall or the first wave pool is not provided — in which case we refund in full before opening, or the unused part after opening;

These terms do not exclude rights that UAE law does not allow to be excluded.

Any refund is paid within 45 days to the payment method you used.

Temporary closures (maintenance, public holidays, events, works) do not entitle you to a refund. If the wave pools are closed for more than 30 days in a row, your membership year is extended by the length of the closure.

If the club closes permanently, Founding 20 and Founding 50 members receive a refund of the unused part of their current membership year, calculated day by day.

Founding Lifetime: if the club closes permanently within five years of the Opening Date, Lifetime members receive a refund of the unused part of those five years, calculated month by month (AED 99,000 × months remaining ÷ 60). After five years from the Opening Date no refund is due on closure.

"For as long as the club operates" means for as long as Surfbase, or a successor that takes over the club, operates a Surfbase wave pool in Dubai. If the club moves to another location in Dubai, your card moves with it.

Before your first session you sign the club's safety waiver and agree to the club rules. Surfing is a physical activity; please tell us about any health condition that may affect it.

We may suspend or terminate a membership with immediate effect if a member seriously or repeatedly breaks the safety waiver or the club rules. In that case no refund is due.

You take part in surfing and other activities at your own risk, as set out in the safety waiver. We are not responsible for personal belongings, or for indirect or consequential loss.

Our total liability to you under these terms is limited to the price you paid for your card.

Nothing in these terms limits liability that cannot be limited under UAE law, including for death or personal injury caused by negligence.

We may update these terms and the club rules. The price you paid, your seat number and the number of sessions on your card do not change.

We use your personal data to sell and manage your membership as described in our Privacy Notice (surfbase.com/legal/privacy).

Write to club@surfbase.com.

These terms are governed by the federal laws of the United Arab Emirates as applied in the Emirate of Dubai. The courts of Dubai have jurisdiction.